These terms and conditions of service (the "Terms and Conditions”) determine the relationship between the various types of users (each, a "Client") of the Property Equality website and associated mobile Apps (collectively, the “Platform”), technology supported by DragonStack UK Ltd ("the Company"), registered in England and Wales.
The Platform reserves the right to amend these Terms and Conditions from time to time. Clients should check back at regular intervals for any changes
The Platform is a service offered via online interfaces. Clients have access to various levels of service, dependent on their requests for and payment of possible service fee amounts due on paid-for services. Access to any of these services does not in any way give a Client any form of ownership of any part of the Platform. Data personal to a Client and stored on the Platform is owned by the relevant Client, who can at any time retrieve or request a full digital copy of their data. The Platform makes no ownership claim on such data. When uploading data and images to the Platform, the Client automatically grants permission for the Platform to use such data and images for its media promotional related activities, including on social media channels of the Platform's choice, e.g. facebook, Twitter, Instagram etc.
Clients can subscribe to pertinent levels of service on a month-by-month basis. Clients are at liberty to give notice to terminate or initiated different levels of service in accordance with the specifics of possible paid-for service contract terms.
Payment for paid-for services is required in advanced on a month-by-month basis. Payments will be invoiced ten (10) days before they are due.
Payment for paid-for services is required in advanced on a month-by-month basis. Payments will be invoiced ten (10) days before they are due.
Failure to pay service fees due may result in the Client’s services being terminated.
Prices quoted for services may change if there is a substantial change in functionality.
Prices are quoted exclusive of possible indirect taxation (e.g. VAT, IVA, etc.), which will be added where pertinent and as required.
The Client can cancel any level of service, or their entire account at any time. However, the Platform will not refund any payments unless it can be proven that the agreed level of service has not been met.
If a Client wishes to cancel their account, an email should be sent to info@propertyequality.com stipulating the date the service is required to cease and the full details of the Client.
All reasonable efforts will be made to ensure that the Platform maintains the highest standard. However, it is accepted that there may be times when issues may occur. If a Client has an issue with the service being provided, they should contact the Company immediately either by email or telephone. The Company will make every reasonable effort to correct a legitimate issue as soon as possible.
The Company cannot be held responsible for Platform-access-issues due to issues of hardware or internet service local to the Client. The Company may offer help if possible when Clients experience issues of this type.
The Company hosts the Platform’s service on their server platform. This platform is regarded as being of the highest standard and includes regular back-ups and battery provision to maintain service during power interruptions.
Data is stored in compliance with relevant Data Protection requirements. Clients should be aware that it is their responsibility to register for Data Protection in their country of operation if relevant.
The Company will offer standard customer support during normal working hours. 9am to 5pm GMT. Support is also offered outside of these hours for emergency services. Non-emergency support offered outside of normal working hours may be charged for. Support can be given by telephone, email or live chat.
The Company will only communicate with the Client via the contact details supplied at registration. The Client must inform the Company if their contact details should change or if they wish to authorise another party to communicate on their behalf.
The Company cannot be held responsible for issues of service provided by third parties as part of the Platform.
Any action taken by Clients that result in damage or a reduction of service from the Platform, will result in suspension of services or outright termination of the Client's account. Such actions include spamming, hacking or a denial of service attacks.
Neither the Company nor the Platform guarantees a specified level of service from demo-access given to prospective or current Clients. Demonstration access is given for a limited time and can be withdrawn at discretion and without notice to the Client.
The Platform is designed to eventually offer service in multiple languages. Neither the Company nor the Platform accepts responsibility for any miss-translations on the Platform but will endeavor to amend possible errors. The Client should inform the Company if they believe to have come across any such errors.
Translations of a Client's own data is the sole responsibility of the Client, except in case they have contracted a translation service from the Company.
The Client has the ability and option to grant access to their data to either their own staff or associated agents. The Company accepts no responsibility for actions taken by any such access-granted users.
These Terms and Conditions are governed by and construed under the laws of England and Wales.
